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Ayurveda.tv-Online Gift Vouchers :: Help zone

Help zone

Privacy statement (please read our terms and conditon page)


Ayurve understands that you value your privacy and wish to have your personal information kept
secure. For these reasons, Ayurve places a high priority on the security of information we hold. We
have developed this policy to inform you of how we manage your personal information and
maintain its integrity and security.

We are bound by the Privacy Act 1988 and must comply with the National Privacy Principles. You
can find more information about the Privacy Act on the Federal Privacy Commissioner's website at

While we believe in keeping your personal information highly secure, we also believe that you
have the right to be informed about how we deal with that information so, if on reading this policy
you are unclear on any of the matters or simply want more information, please contact us on the
telephone number or addresses provided below.

Collecting Personal Information
We aim to collect personal information only if it is relevant and necessary to providing the service
or product you have requested from Ayurve.
In general you can assume that we collect and hold the following information:
* Name
* Address
* Email address
* Telephone number
* Organisation (if applicable)
* Credit card details if paying for an order by credit card

In most cases we will collect this information from you directly. However in some cases we may
purchase information from list owners or managers.
Naturally we collect and hold a broad range of personal information gathered during the course of
providing our service and products. However as stated above, we strive to ensure that we collect
and hold only that personal information which is relevant and necessary to your specific matters.


If you would like your name deleted from our database at any time or have any other queries
relating to the above, please contact us directly.

Purposes of Collection

We collect information primarily to record appropriate details for any order you have placed with
Ayurve. We may also use the information:
* to send newsletters to you;
* to inform you of products that can be purchased from Ayurve;
* to inform you of developments at Ayurve and other services that we can provide.

Third Parties

The following third parties may have access to personal information:
* IT technicians may have access when providing on-site support;
* File storage services;
* Zeus (the authorized payment gateway for credit card transactions)
We will not otherwise disclose information about you unless the disclosure:
* is required by law;
* is authorised by law; or
* you have consented to our disclosing the information about you.

Personal Information Quality

We aim to ensure that your personal information is accurate, complete and up to date. To assist
us in this, you need to provide true, accurate, current and complete information about yourself as
requested and properly update the information to us to keep it true, accurate, current and
complete. If you believe that the information is inaccurate or incomplete, please contact us and we
will use all reasonable effort to correct the information. In the event that we do not believe the
information to be incorrect, we will take reasonable steps to add a statement to the information
claiming that you believe the information is not accurate, complete or up-to-date.

Securing Your Personal Information

We are committed to maintaining the security and confidentiality of the data you provide us and
we will take all reasonable precautions to protect your personal information from unauthorised
disclosure, use or alteration.
We have the following security measures in place to protect your information:
* our offices are also securely locked after hours;
* all staff are required to sign Ayurve Policy & Procedures covering computer usage;
* all our computers are password protected and virus protected;
* our website is protected by a firewall; and

Accessing Your Personal Information
You have a limited right to access all personal information that we hold about you. In limited
circumstances, we may refuse your request to access, in which case, we will give you a reason for
that refusal.
We are not required to provide access where:
* denying access is required or authorised by law; or
* providing access would be unlawful.

Changes to this Statement
This Privacy Policy is not a static document; if we make changes to this Privacy Policy we will
publish these changes on our website.

Contacting Us
If you would like further information regarding this Privacy Policy, if you have concerns about the
information that we currently hold about you, or any aspect of this Privacy Policy, please contact
our office at:
Telephone 61 2 8297 4844

Post Ayurve Spa
Level 1, 436 George Street Sydney 2000
Myer Sydney City, NSW Australia


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